Refund Policy

How refunds are returned

By default, approved refunds are credited to your account balance for future campaigns. On request, we return unspent funds to the original payment method you deposited from — the card or account you paid with; a payment-provider fee may apply.

Campaign not yet started

If your campaign has not been submitted for platform review, you receive a full refund with no fees deducted.

Campaign in progress

If a campaign is already running and you ask to cancel, we first attempt to complete the delivery you paid for. If completion is not possible, we return the unspent portion of the budget.

Partial delivery

If we deliver less than you ordered (for example, 30,000 views of a 50,000-view campaign), we return the value of the undelivered portion. We always attempt full delivery before processing a partial refund.

Content rejected by platform

If the advertising platform rejects your creative and the campaign cannot run, you receive a full refund.

After full delivery

Once a campaign has been fully delivered as ordered, it is not refundable. Delivery is complete when the agreed quantity has been met.

Not eligible for refund

Refunds are not issued when:

• The content, link, or campaign details were changed after the campaign started
• The campaign was fully delivered as ordered
• The account or content was restricted or removed by the platform for your own policy violations, unrelated to our delivery

How to request a refund

To request a refund, email [email protected] with your account details, the order in question, and a short description of the issue. We review and process requests within 48 to 72 hours. If you then withdraw to your original payment method, your provider’s 3-to-5 business-day timelines apply.